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STATEMENT AT A GLANCE

Working of consumer fora/consumer protection measures

Name of state/UT.H.P.. For the Quarter ending.30.6.2007.

Full name & address of the department: H.P.State Consumer Disputes Redressal Commission, Shimla-9.

1. Establishment of State Commission and District Fora.

i)	Total number of Districts in the State/Union Territory.	12
ii)	No. of District Fora in the State/Union Territory. a) Total set up:	12
	b)Functional	12
	c)Non-functional	Nil
	d)How many clubbed:	8
	e)Names of Districts where District Fora are yet to be set up:	Solan, Hamirpur, Sirmour, Bilaspur, Kullu Chamba, Kinnaur & Lahaul & Spiti.
	f) Number of Districts where more than one D.F. has been set up:	District Nil	Number of District Fora Nil
iii)	Whether State Commission functional	Yes
iv)	(i)Vacancies (along with date from which vacancy arose)	State Commission		District Fora *
		Sanctioned strength		Vacancy	Sanctioned strength	Vacancy
	a) President:	a) 1		Nil	4	Nil
	b) Members:	b) 2		Nil	24	6

II. Performance of State Commission/District Fora:

Total Cases Filed since inception:

State Commission 13740

District Fora 44700

a(i)

Cases disposed off

Number

12977

94.44

Number

41901

93.73

a(ii)

Cases disposed of within prescribed time-norms

Number

9244

71.23

Number

2840

67.78

a(iii)	No. of Cases disposed off by Lok Adalat method.	-	27
	b)Number of cases Pending	763	2799
ii)	Detailed break up of cases pending(given number of cases)	State Commission	District Fora
	(a)Over 3 months up to 1 year	269	982
	(b)Over 1 year up to 2 years:	98	907
	(b)Over 2 year up to 5 years:	57	708
	(b)Over 5 year up to 8 years:	-	38
	(b)Over 8 years:	-	-
iii)	Cases disposed off within time norms(give numbers) a) Cases received after 15 th March,03 b) Cases disposed off within time norms out of (a) above (NO. & %)	State Commission 6418 3950 61.55%	District Fora 10498 2713 25.84%

III . Implementation of Confonet Project:

Computer Hardware/Software has:

a) been received:

a) been installed:

b) been functional:

State Commission

Functional

District Fora

Functional

ii)

Activities being done through computers:

a) Is case Monitoring System installed & operational?

b) Has the live cases data been entered?

c) Whether Cause list & Judgments being posted on the websites?

State Commission

Monitoring system has been installed and is working properly.

Yes

District Fora

Monitoring system has been installed and is working properly.

Yes

IV. Training

		To be trained in the year	Trained so far,	During the quarter
a)	Training of Members/Presidents in IIPA	-	-	-
b)	Training of State/District level officers in BIS training institute	-	-	-
c)	Training under Confonet: a) Presidents and members	-	-	-
	b) Other staff	10 officials of the State Commission and District Forums have been imparted computer training under Confonet Project in June, 2006 at Chandigarh
d)	Any other training	Training to the officials of State Commission and District Forums by the Programmer/Assistant Programmer appointed under Confonet Project is being given from time to time.

V. Other Indicators

i)	Whether State Consumer Welfare Fund set up:	-
ii)	Whether Consumer Clubs set up in schools/colleges. If Yes, mention in how many schools and colleges.	-
iii)	Whether President, State Commission declared as Head of Department, if not, why ?	Yes
iv)	Whether President, Disstrict Fora declared as Head of Office, if not, why ?	Yes
v)	Panel of Members for immediate appointments: maintained ? if yes, period upto which valid	State Commission No		District Fora No
vi)	State Consumer Protection Council. a) Reconstituted on : b) Last meeting held on :	Yes November, 1989 19.8.2006
vii)	Whether District Consumer Protection Councils set up ?	Total no. of distts.		No. where DCPC set up
viii)	One Time-Grant released a) amount of grant received: b) amount for which UC sent:	During 1995-1999 170 lacs 170 lac	During 2004-2005 - -	During 2006-2007 161.27 lac -	During 2007-2008 36 lac -
ix)	Whether one of the existing officer in each district designated as District Consumer Protection Officer? If yes, please specify which officer.	-
x)	Budget allocation in the State Plan during the current financial year a) For State Commission and District Fora	151.10 lacs
	b) For Consumer Protection Activities.	-	-
	c) For Consumer Awareness/Publicity.	-	-

PROFORMA

1. Information regarding infrastructure of the State Commission as on 30.6.2007

Telephone	Building	Staff car	Fax	Computer	Photostat	Networking
Yes	Yes	Yes	Yes	Yes	Yes	Yes

2. Information regarding Number/Functional/Non-functional of District Forums.

No. of Districts	No. of District Forums	No. of Additional District Forums.	Functional	Non-Functional	Remarks, if any
12	12	-	12	-	-

3. Information regarding Vacancy Position in the State Commission and District Forums. Please put the Number of vacancy, if any.

State Commission		District Forums		Remarks
President	Members	Presidents	Members	(Mentioned the names of Distts.)
-	-	-	6	Bilaspur, Kinnaur, Lahaul & Spiti and Chamba.

4. No. of cases filed/disposed of/pending since inception (as on 30.6.2007.).

No. of Cases filed since inception

No. of Cases disposed of since inception

No. of cases pending of since inception

State Commission

13740

12977

763

District Forums

44700

41901

2799

5. Category –wise break up of cases (As on 30-06-2007)

5 (i) STATE COMMISSION.

Sr. No.	Category	Total No. of Cases Filed since inception	Total No. of Cases Disposed of since inception	Total No. of Cases pending of since inception
(1)	(2)	(3)	(4)	(5)
1.	Banking	180	170	10
2	Medical	44	26	18
3.	Telephone	1430	1294	136
4	Insurance	1971	1692	279
5.	Housing	241	210	31
6.	Electricity	146	136	10
7.	Airlines	6	6	-
8.	Railways	20	20	-
9.	Others	1192	1102	90
10	MAs	8510	8321	189

5 (ii) DISTRICT FORUMS (Consolidated)

Sr. No	Category	Total No. of Cases Filed since inception	Total No. of Cases Disposed of since inception	Total No. of Cases pending of since inception
(1)	(2)	(3)	(4)	(5)
1.	Banking	956	823	133
2.	Medical	63	52	11
3.	Telephone	9409	8596	813
4.	Insurance	8735	8354	381
5.	Housing	2687	2545	142
6.	Electricity	2020	1945	75
7.	Airlines	6	6	-
8.	Railways	20	20	-
9.	Others	20804	19560	1244

6. Age-wise pendency.

	Cases pending for more than 5 years	Cases pending for more than 3 years	Cases pending for more than 2 years
State Commission	--	34	23
District Forums	38	448	260

7. Monthly filing & disposal by the State Commission and District Forums.

7(i) STATE COMMISSION.

Sr.No	Cases pending in the beginning of the month	Cases filed during the month	Cases disposed of within 90/150 days	Cases disposed of beyond 90/150 days	Cases pending of the end of the month
Apr,07	809	155	135	34	795
May,07	795	320	224	59	832
June,07	832	197	190	76	763

7 (ii) DISTRICT FORUMS (Consolidated)

Sr.No	Cases pending in the beginning of the month	Cases filed during the month	Cases disposed of within 90/150 days	Cases disposed of beyond 90/150 days	Cases pending of the end of the month
Apr,07	2968	182	81	160	2909
May,07	2909	171	59	135	2886
June,07	2886	193	105	175	2799

8. No. of cases filed, disposed of & pending, year-wise.

Years	STATE COMMISSION			DISTRICT FORUMS
Years	Cases Filed in the year	Cases Disposed of in the year	Cases pending at the end	Cases Filed in the year	Cases Disposed of in the Year	Cases pending at the end.
2001	6067	4324	1743	29320	24123	5197
2002	984	2147	580	4502	5306	4393
2003	1384	1361	603	3497	4633	3257
2004	1369	1273	699	2435	2781	2911
2005	1195	851	1043	1868	1913	2866
2006	1664	2040	667	2096	1880	3082
2007	1077	981	763	973	1256	2799

9. Name & telephone/Fax No./e-mail address of the person to be approached for any clarification/further information in this regard.

1) Registrar, HPSCDRC

E-mail: br_jamwal@yahoo.co.in

2) Sh. Surinder Kumar,

Superintendent Grade-I

H. P. State Consumer Disputes Redressal Commission, Shimla –171 009.

Tel. No. 0177-2620797, Fax No. 2622491.