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| THE HIMACHAL PRADESH
CONSUMER PROTECTION RULES,1988 |
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Notification No. FDS.A(3)/4/82-III,dated the 25th
April, 1988:- In exercise of the powers conferred by sub-section (2) of
section 30 of the Consumer ProtrcionAct,1986 (68 of 1986), the government
of Himachal Pradesh is pleased to makes the following
rules, namely:-
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PART-1
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Preliminary |
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Short
title and commencement 1-(1)
These rules may be called the Himachal Pradesh Consumer
Protection Rules,1988.
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These
shall come into force w.e.f 01.05.1988.
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Definitions.-In
these rules, unless the context otherwise requires |
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act means the Consumer Protection Act,1986 (68 of 1986);
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agent means a person duly authorized by a party to
present any complaint, appeal or reply on its behalf before the
District Forum or the State Commission, as the case may be;
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appellant means a party which makes an appeal against the
order of the District Forum,.
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memorandum means any memorandum of appeal filed by the
appellant.
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opposite party means a person who answers complaints or
claims;
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president means the President of the District Forum or
State Commission as the case may be;
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respondent means the person who answers any memorandum of
appeal. And
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State Government means the Government of Himachal
Pradesh.
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| 8.
Terms and conditions of services
of the President and Members of the
District Forum.- |
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Before
appointment, the President and members of the District Forum shall
have to give an undertaking that
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that
he does not and will not have any such financial or other interest as is likely to
affect prejudicially his function as such President or Member, as the
case may be.
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The
terms and condition of the service of the President and the Members
shall not be varied to their disadvantage during their tenure of
office.
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A
casual vacancy caused by resignation or removal of the President or
any other member of the District Forum shall be filled by fresh
appointment.
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No
act or proceeding of District Forum shall be invalid by reason only of
the existence of any vacancy among its President or members or any
defect in the constitution thereof.
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In
case of difference of opinion among the members of the District Forum,
the majority opinion shall prevail and the opinion or orders of the
District Forum shall be expressed in terms of the views of the
majority.
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The
President or any member ceasing to hold office, as such, shall not
hold any appointment in or be connected with the management or
administration of an organization, which has been the subject of any
proceeding under the Act during his tenure for a period of 5 years
from the date on which he ceased to hold such office.
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9.
Removal of President or members of the District Forum from Office
in certain circumstances..-The State Government may remove any person from
the office of the President or the member, as the case may be, who.-
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has
been adjudged as an insolvent, or
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has
been convicted of an offence which, in the opinion of the State
Government, involves moral turpitude; or
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has
become physically or mentally incapable of acting as such President or
member; or
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has
acquired such financial or other interest as is likely to affect
prejudicially his functions as such President or member; or
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has
so abused his position as to render his continuance in office
prejudicial to the public interest.
Provided that the President or any member shall not be removed from
his office on the grounds specified in clauses (d) and (e) of this rule
except on an enquiry held by the State Government in accordance with such
procedure as it may specify in this behalf and find the President or the
member ,as the case may be, guilty on such ground. |
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Procedure on receipt of complaint:- |
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Where
the opposite party admits the allegations made by the complainant, the
District Forum shall decide the complaint on merits of the case and
the documents presented
to it.
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If
during the proceedings conducted under section 13,the District Forum
fixes a date for hearing of the parties, it shall be obligatory on the
complainant and the opposite party or their authorized agents to
appear before the District Forum on such date of hearing or any other
date to which hearing is adjourned. Where the complainant or his
authorized agent fails to appear before the District Forum on such
day, District Forum may in its discretion either dismiss the complaint
for default of decide it on merit. Where the opposite party or its
authorized agent fails to appear on the day
of hearing, the District Forum may decide the complaint ex-parte.
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While
proceeding under sub-rule (2), the District Forum may, on such terms
as it may thing fit, at any stage of the proceedings, adjourn the
hearing of the complaint but the complaint shall be decided as far as
possible within a period of three months from the date of notice
received by the opposite party where complaint does not require
analysis or testing and within five months if it requires analysis or
testing of the goods.
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Orders
of the District Forum shall be duly signed, sealed and dated by the
members of the District Forum constituting the Bench and shall be
communicated to the parties free of cost.
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Procedure to be adopted for analysis and testing of goods:- |
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Under
clause © of sub-section(1) of the section 13 of the Act, if
considered necessary, the District Forum, may direct the complainant
to provide more than one sample of the goods in clean containers with
stopper properly fixed on them.
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On
receiving the sample of such goods, the District Forum, shall seal it
an fix labels on the containers carrying following information-
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Back
to top
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PART-III |
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STATE COMMISSION |
| 13.
Salary, honorarium and other allowances of the President and
members of the State Commission:- |
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Where
the President of the State Commission is a sitting Judge of the High
Court, he shall enjoy all the benefits which he should have enjoyed as
sitting Judge of the High Court. Where the President is not a sitting
Judge of the High Court, he shall receive a consolidated
honorarium of Rs.7,000/- per month, if appointed on whole-time
basis or last pay drawn by him minus, pension granted to him or an
honorarium of Rs,300/- per day if appointed on part-time basis. Other
members, if appointed on whole time basis shall receive a
consolidated honorarium of Rs.1,500/- per month or if appointed on
part-time basis a consolidated honorarium of Rs.600/- per day for each
sitting. Provided that a member
shall be eligible to any pension granted to him by the Government or
any authority but honorarium plus pension shall not exceed the last
pay drawn.
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The
President and the member shall also be entitled to semi furnished
accommodation.
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The
President and the members shall be entitled to traveling and daily
allowance on official tours at the same rates as are admissible to the
highest Grade-I Officers of the State Government.
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The
honorarium or the salary, as the case may be, and other allowances
shall be defrayed out of
the Consolidated Fund of the State Government.
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Terms and conditions of service of the President and members of the
State Commission:- |
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Before
appointment, the President and a member of the State Commission shall
have to give an
undertaking that he does not and will not have any such financial or
other interest as is likely to affect prejudicially his functions as
such President or member, as the case may be.
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The
President and the members shall hold the office for a term of two
years and shall not be eligible for reappointment; Provided
that no President or a member shall hold office as such for a term
exceeding 5 years or after he has attained the age of 65 years,
whichever is earlier.
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Notwithstanding
anything contained in sub-rule (2), the
President or a member may:-
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by
writing under his hand and addressed to the Secretary (Food and
Supplies) to the Government of Himachal Pradesh, resign his office at
any time; and
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be
removed from his office in accordance with the provision of Rule 15 of
these rules.
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The
terms and conditions of service of the President and the members shall
not be varied to their disadvantage during their tenure of office.
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A
casual vacancy caused by resignation or removal of the President or
any other member of the State Commission under sub-rule (3) or
otherwise shall be filled by
fresh appointment.
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No
act or proceedings of the State Commission shall be invalid by reason
only of the existence of any vacancy among its President or members or
any defect in the Constitution thereof.
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In
case of difference of opinion among the members of the State
Commission, the opinion of the majority shall prevail and the opinion
or orders of the Commission shall be expressed in terms of the views
of the majority.
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The
President or any member ceasing to hold office as such shall not hold
any appointment in or be connected with the management or
administration of an organization which have been the subject of any
proceedings under the Act during his tenure for a period of 5 years
from the date on which he ceases to hold such office.
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| 15.
Removal of President or members from Office in certain
circumstances:- |
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The State Government may remove from office, the President or any
member who.- |
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has
been adjudged an insolvent; or
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has
been convicted of an offence which, in the opinion
of the State Government, involves moral turpitude; or
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has
become physically or mentally incapable of acting as such President or
member; or
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has
acquired such financial or other interest as is likely to affect
prejudicially his functions as the President or a member; or
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has
so abused his position as to render his continuance in office
prejudicial to the public interest.
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(2)
Notwithstanding anything contained in sub-rule (1)
the President or any member shall not be removed from his office on
the grounds specified in clauses (d) and (e) of that sub-rule except on an
inquiry held by the State Government in accordance with such procedure as
it may specify in this behalf and find the President or any member guilty on such grounds.
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16.
Place of sitting of the State Commission:- The
office of the State
Commission shall be located in the capital of the State. |
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17.
Working days and office hours of the State Commission:-
The working days and office hours of the State Commission shall be
the same as that of the offices of that State Government.
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18.
Seal and emblem of the State omission:-
The official seal and emblem of the State Commission, shall be such as the State Government may specify.
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19.
Sitting of the State Commission:-
The sitting of the State Commission,
as and when necessary, shall be convened by the President and it
may, in the interest of speedy disposal of the complaint or appeal, hold
its sittings at any place within its jurisdiction.
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20.
State staff of the Commission:-
The State Government shall appoint such staff as may be necessary
to assist the State Commission in its day-today work and to perform such
functions as are assigned to it by the President. The salary payable to
such staff shall be defrayed out of the Consolidated Fund of the State
Government.
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21.
Procedure to be followed by the State Commission:- |
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(1)
A complaint containing the following particulars shall be presented
by the complainant in person or by his agent to the State Commission or be
sent by registered post addressed to the State Commission-
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the
name, description and the address of the complainant;
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the
name, description and address of the opposite party or parties, as the
case may be, so far as they can be ascertained;
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the
facts relating to the complaint and when and where it arose;
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document
in support of the allegations contained in the complaint;
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the
relief which the complainant claims.
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(2)
The State Commission shall , in disposal of any complaint before
it, as far as possible,
follow the procedure laid down in sub-sections(1)
and (2) of section13 of the Act in relation to the complaint
received by the District Forum.
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(3)
On the date of hearing or any other date to which the hearing could
be adjourned, it shall be obligatory on the parties or their agents to
appear before the State Commission. Where the complainant or his agent
fails to appear before the State Commission on such days, the State
Commission may in its discretion either dismiss the complaint for default
or decide it on merits. Where the opposite party or its agent fails to
appear on the date of hearing, the State Commission may decide the
complaint ex-parte.
(4)
The State Commission may, on such terms as it deems fit and at any
stage of the proceedings, adjourn the hearing of the complaint but the
complaint shall be decided, as far as possible within a period of three
months from the date of notice received by the opposite party where the
complaint does not require analysis or testing of commodities and within
five months if it requires
such analysis or testing.
(5) If the proceedings conducted under sub-rule(3), the State
Commission is satisfied with the allegations contained in the complaint,
it shall issue orders to the opposite party or parties, as the case may
be, directing him or them to take one or more of the things mentioned in
sub-section(1) of section 14 of the Act,
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22.
Procedure of hearing the appeal:- |
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Memorandum
shall be presented by the appellant or his agent to the State
Commission in person or be sent by registered post addressed to the
Commission.
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every
memorandum filed under sub- rule (1)shall be in legible handwriting
preferably typed, and shall set forth concisely under distinct heads,
the grounds of appeal without any argument or narrative and such
grounds shall be numbered consecutively.
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Each memorandum shall be accompanied by a certified copy of the
order of the District
Forum appealed against and such of the documents as may be
required to support grounds of objection mentioned in the memorandum.
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When the appeal is presented after the expiry of the period of
limitation as specified in the Act, the memorandum shall be
accompanied by an application supported by an affidavit setting forth
the facts on which the appellant relies to satisfy the State
Commission that he has sufficient cause for not preferring the appeal
within the period of limitation.
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The
appellant shall submit four copies of the memorandum to the Commission
for official purpose.
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On
the date of hearing or on any other day to which the hearing may be
adjourned, it shall be obligatory for the parties or their agents to
appear before the State Commission, If the appellant or his agent
fails to appear on such date, the State Commission may in its
discretion, either dismiss the appeal or decide in ex-parte on merits
. If the respondent or his agent fails to appear on such date, the
State Commission shall proceed ex- parte and shall decide the appeal
on merits of the case.
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The
appellant shall not, except by leave of the State Commission, urge or
be heard in support of any ground or objection not set forth in the
memorandum but the State Commission, in deciding the appeal, may not
confine to the grounds of objection
set forth in the memorandum.
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Provided
that the State Commission shall not rest its decision on any grounds
other than those specified in the memorandum unless the party who may
be affected thereby, has been given an opportunity of hearing
heard by the State Commission.
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The
State Commission, on such terms as it may think fit, and at any stage,
adjourn the hearing of the appeal, but not more than one adjournment
shall ordinarily be given and the appeal should be decided as far as
possible within 90 days from the first date of hearing.
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The
order of the State Commission, on appeal, shall be signed and dated by
the members of the State Commission and communicated to the parties
free of charge.
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